Frequently Asked Questions
Do you have a question about promotional products or how Bright Promotions can help you? Here you will find the answers to some of the most common questions we get asked. If your question is not answered here, don’t hesitate to get in touch with one of our friendly team members by phone, email or on our handy web chat!
What's your lead time?
Depending on the supplier, typically 1-2 weeks from approval of artwork. Larger orders & custom orders produced in the Far East can take up to 8 weeks or more.
Need something in a hurry? Get in touch with us through our express range enquiry form below and we will do our best to get you what you need!
https://brightpromotions.ie/express-range/
Does my quote include VAT?
All of our prices are excluding VAT. VAT will be charged at the appropriate rate when you place an order.
What is an origination or setup fee?
Origination (sometimes called a setup) is the cost incurred to setup the machine to brand your products. Some print methods require individual screens to be set up ready for printing, some use printing plates & some require a tooling charge.
Does my quote include the branding of my logo?
Yes, unless stated otherwise. Our quotations make it clear to understand what you are paying for. We will always explain how many colours you should expect your logo to be printed in and the print method we intend to use.
What type of branding methods are there?
We use a wide variety of branding options such as screen printing / embroidery / sublimation / engraving / pad printing / digital / foil stamping and embossing. One of our experienced team members will help choose the right branding method for you.
I have a budget, can you work with that?
Absolutely! We will take your budget into consideration when choosing products to suggest to you. All of our quotations are tailor made to suit your individual requirements.
I have artwork, can I send you this?
Yes!
To achieve the best quality of branding we would ask for your logo as a vectored image (EPS or AI) and pantone colours supplied.
If you cannot supply us with vectored artwork, our graphics department can redraw your logo for an additional fee.
Can I see what the product will look like before I order?
Absolutely! You will always receive a visual proof along with your sales order before we proceed with the printing of your products.
Is there a limit on what we can print?
It really depends on what the product is. On small items we are restricted on space, so small intricate logos with fine details may not be suitable for branding onto a pen.
On larger items such as notebooks or shopping bags which have large branding areas we can fit in a lot more detail and multiple logos if required. This is subject to the method of print chosen for your product.
Do you offer samples?
If you need a sample of a product we can arrange this for you. The sample will not be branded with your logo and higher value items may come with a surcharge. All samples will have a carriage fee.
Can you gurantee a delivery time?
We guarantee your items will be printed & given to a courier to deliver on time under normal circumstances. We use third party couriers and have no control over them.
I can't find what I need, can you help me?
Of course we can!
Call us on 046 906 8888, email us at sales@brightpromotions.ie or chat to use on our webchat where one of our knowledgeable team will be ready to help.
