About Us / Customer Charter
Our aim is to provide you, our customers, with the highest service levels we can. This customer charter states the service levels we aim to provide at all times, to all customers.
We communicate using a variety of media. We commit to ensuring that at all times our clients are treated with courtesy, professionalism and efficiency.
Calls will be answered promptly and politely
Emails and web enquiries acknowledged by
a real human
Mail acknowledged within 1 day of receipt by the appropriate person
We will ensure all pricing and details on quotations and invoices are clear, transparent and unambiguous. We will outline all costs involved in producing your product and/or service prior to beginning production. There will be no hidden extras. Where your requirements change after an order has been agreed, any necessary additional costs will be clearly outlined and explained.
At all times we commit to making our operations as efficient as possible. Once an order has been placed we will provide a clear and concise order confirmation outlining all of the necessary product details. We will also provide an on-screen virtual sample artwork proof. This will clearly outline all of the relevant branding details in an easy to understand format.
If our level of service does not meet your expectations and you are unhappy, we want to hear about it. Our team is here to help you in the fastest, most efficient, friendly and hassle free way possible.
We understand that during any project, we may be privy to commercially sensitive documents, graphics or other information. We commit to keeping in strict confidence all information shared with us.
We are fully committed to providing a service that is accessible and relevant to all our clients. Clients will not be discriminated against by us on the grounds of:
You can help us to improve our service to you by:
Making comments and suggestions about our service
Reporting any issues as they arise
Participating in any customer surveys we conduct
Giving us all the information we need to help you